Dalton, April 11, 2018- In the UK, people who are disabled do not have to pay VAT when buying certain disability aids and services (This can be claimed by friend or family member purchasing on their behalf). All products that are supplied to disabled people is not necessarily zero-rated for VAT. Goods and services on which customers don’t have to pay VAT are usually known as ‘zero-rated’.

Now the question is who is eligible for the VAT relief.

Customers who are eligible for the VAT relief must be chronically sick or disabled. The HMRC comment on this is that a person is chronically sick or disabled if they either:

  • Have a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities.

–      Have a condition that doctors treat as a chronic sickness – like diabetes, for example

–      are terminally ill

In the website of Aids4Mobility (a UK based e-commerce Company that sells products online for disabled people), all of their products are flagged with an option to claim VAT relief during Checkout if it applies to the item. If a customer adds a zero-rated product or service to his basket, he would be asked to tick a checkbox to confirm that the customer, or the person for whom the customer is buying the item, are eligible for VAT Relief.

The next question is how VAT Relief works:

If someone is claiming VAT Relief, he will be asked to complete a few extra questions during the checkout. He will be asked to provide brief details of his disability and confirmation that the product is for personal or domestic use. Aids4Mobility will keep a record of the declaration along with order details of the customer. Customers can then buy the products in their Basket at a price that excludes VAT. Customers will be asked to make this declaration each time they place an order that includes zero-rated products. It is a legal requirement so the company has to keep the information for every order.

About the company

The UK based company delivers a wide range of products like disability aids, mobility aids, walking aids, living accessory, mobility ramps, bathroom aids, toilet aids, mobility scooters and many more.


Website: https://www.aids4mobility.co.uk

Telephone: 01257 46 4164