Online businesses are operating with serious performance gaps in their eCommerce infrastructures, and are underperforming within their sales, supply chain and content management processes as a result, according to Total Commerce Management (TCM), manufacturers of the Intoscape eCommerce platform http://www.intoscape.com

In researching the online capabilities of businesses at the recent eCommerce Expo in London, TCM found common problems across many different verticals. A lack of automation between disparate systems and essential business intelligence slowed response to market changes and ultimately left retailers exposed to stock and pricing errors that leads to lower margins and dissatisfied customers.

TCM’s Intoscape eCommerce platform applies a new level of automation to processes central to online businesses, which in most cases are still maintained by high levels of manual and disparate operations.  By implementing Intoscape, TCM customer, http://www.it247.com an SCC plc company, now manages over 500,000 available lines, with changing availability from multiple virtual supply sources in addition to the group’s own stock. IT247’s Intoscape applications suite monitors competitor prices and stock, and sets sales pricing automatically for the online store, whilst synchronising with all back office finance, logistics and procurement associated with the high volume retail operation.

“Intoscape enables users to manage eCommerce processes with a superior level of automation and product management – all geared towards improving margins and delivering excellent customer service,” explained Steve Willock, Managing Director of TCM.  “In these more challenging economic circumstances, making the right pricing and stock choices are essential to profitability, and relying on cost – plus algorithms or manual pricing policies with separate competitor monitoring are simply not effective enough anymore.”

About Total Commerce Management (TCM) & Intoscape

Intoscape™ is a solution born from a detailed understanding of the commercial issues facing eCommerce dependent companies in the modern business era and is now available as part of a comprehensive service exclusively offered by Total Commerce Management Limited.

TCM founders, Steve Willock and Andrew Senior, each have over twenty years’ experience in software development and supply chain management and have been able to apply this knowledge to help create alternative working practices for sales driven, commodity dependent businesses where margin is tight, prices are volatile, product supply is unpredictable and customer service is paramount.

TCM operates with strong institutional investment, with the Intoscape product suite designed to meet the compelling commercial needs of eCommerce businesses, while providing a rapid return on investment.

For further information, visit:  http://www.intoscape.com

For further press information call Mick Thorburn on 0034950 453340 or email mick@thorburnmedia.co.uk